Last updated: [March 2026]

Clyde Pro Plumbing & Heating is committed to protecting your privacy and handling your personal data in a transparent and secure way. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us regarding plumbing, heating, or boiler cover services.

Who We Are

Clyde Pro Plumbing & Heating provides plumbing, heating, and boiler cover services across Glasgow and surrounding areas.

If you have any questions about this policy or how your data is handled, you can contact us at:

Clyde Pro Plumbing & Heating
Phone: 07775 038977
Location: Glasgow, Scotland

Information We Collect

We may collect the following information when you interact with our website or contact us:

Contact information such as your name, phone number, and email address
Property address or service location
Information about plumbing or heating issues you report
Communication records from phone calls, WhatsApp messages, forms, or emails
Technical information such as IP address, browser type, and device information when visiting the website

How We Use Your Information

We collect and use your information in order to:

Respond to enquiries and service requests
Arrange plumbing, heating, or boiler cover appointments
Provide quotations or estimates
Deliver and manage services requested
Communicate updates regarding appointments or work
Improve our website and services
Maintain records for legal, insurance, and accounting purposes

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

Sharing Your Information

We do not sell or rent your personal data to third parties.

Your information may only be shared where necessary with:

Payment providers
Service partners or contractors assisting with work
Software providers that support communication or scheduling
Legal or regulatory authorities if required by law

All third-party services we use are required to protect your data appropriately.

Cookies and Website Data

Our website may use cookies or analytics tools to understand how visitors use the site and to improve performance.

Cookies may collect information such as:

Pages visited
Time spent on the website
Device type and browser

You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.

Your data is stored securely and only accessed when necessary for providing services or managing enquiries.

How Long We Keep Your Data

We only keep personal data for as long as necessary to provide services and meet legal obligations.

Service records may be retained for accounting, warranty, or compliance purposes.

Your Data Protection Rights

Under UK GDPR you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where appropriate
Object to certain types of processing
Request restriction of processing
Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details above.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk